QWhat is your minimum order quantity?
For high-value products, our minimum order quantity starts from 1 kilogram, and is typically 1 kilogram. For other lower-priced products, the minimum order quantity starts from 1 kilogram to 25 kilograms.
QDo you offer discounts?
Yes, we offer better prices for larger quantities.
QHow can I confirm the quality of the product before placing an order?
You can receive free samples of the products; you only need to cover the shipping cost or arrange a courier to pick up the samples from us. You can also send us your product specifications and requirements, and we will produce samples based on your needs.
QHow do I start an order or make a payment?
You can start an order by sending us a purchase order or simply send a confirmation via email or through a trade manager. We will then provide you with a pro forma invoice and our bank details for your confirmation, after which you can make the payment accordingly.
QHow do you handle quality complaints?
We strive to minimize quality issues to nearly zero through our quality control. If a quality issue arises due to our fault, we will replace the goods at no charge or refund your loss.
QWhat packaging and supply methods do you provide?
We offer our products in 25kg/Bag and 25kg/Drum packaging. The supply options include ready stock (spot) as well as customized specifications depending on your formulation needs.